Support
A real human reads every message.
We're a small team building Tag'it. Whether something's broken, your group's stuck, or you just want to suggest something — write us and we'll get back to you. No support portal, no ticket numbers, no chatbot.
Crashes, weird scoring, the timer doing something it shouldn't.
Common questions
I never got my push notification.
Make sure notifications are enabled for the app in your OS settings. We only send one push per tag delivery — no escalating reminders. If you missed it, the app will catch you up the next time you open it.
My group disappeared.
Groups become inactive when no one passes the tag for an extended period. Any member can start a new round from their profile to get things going again.
I bought a power-up but it didn't show up.
Pull-to-refresh on the Shop tab. If it's still missing after 60 seconds, email support@patiostudios.com.au with your receipt and we'll sort it out.
How do I delete my account?
Open Profile → Settings → Delete account. Your data is removed within 30 days. You can also email privacy@patiostudios.com.au from your account address if you can't open the app.
Why was my Lock blocked?
Shield wins against Lock. If your target had an active Shield, the tag bounces and your Lock charge is consumed at the moment of targeting — not delivery — so it doesn't refund. Sorry. It's a rule we don't bend.
Can I rejoin a group I left?
Yes — any current member can share the round link with you again. You'll join the active round (or the next one) and your past points stay with you across groups.
How is my data used?
Only to make the game work. We don't sell it, we don't profile you, and we don't share it with advertisers. See the full privacy policy for the breakdown.
Something's missing from this list.
Email support@patiostudios.com.au. We'd rather hear from you and answer it once than have you stuck for an afternoon.
Status
All systems normal. If we're aware of an issue, a banner will appear in-app.